Profundamente dentro de la Política de Privacidad de una empresa de servicios financieros puramente basada en la nube (sin software descargado en el dispositivo del usuario) se encuentra la siguiente declaración:
"Utilizamos software de captura de pantalla para ver y analizar el uso de clientes individuales ...".
¿Es técnicamente posible que la empresa que usa ese software capture cualquier parte de la pantalla de un cliente que no sea el contenido de la página que se está sirviendo? Por ejemplo, ¿puede el negocio:
(a) ver información periférica en el navegador del cliente, por ejemplo, sus marcadores, extensiones, pestañas abiertas, etc. o
(b) ver partes de la pantalla del cliente que no están relacionadas con el navegador, por ejemplo, ¿un documento o imagen de Word al costado del navegador?
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Respuestas:
Most likely the clause refers to analytics scripts recording the webpage itself, such as described in this Ars Technica article.
Ordinarily websites cannot see the rest of your screen, although as of recently they can request this permission via WebRTC.
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In regards to a “breach” of customer privacy or security, that is an opinion based or legal question. But common sense says the company probably has a terms of service to accept or decline that allows them to take certain liberties in regards to security or privacy.
The rest is simple to answer.
If you didn’t download and install software on to your computer, from this company, they can’t do any of the things you asked about.
If you did download and install software from this company on to your computer, then they can potentially do any of the things you asked about or more.
That is the choice everyone makes when they install software. Again, if it is not malware, it is probably stated on a usage agreement that has to be accepted or declined.
With no context on the policy or company, I tend to suspect the terminology is bad, you are misinterpreting the text, or reading more in to it than it says. The company can’t do anything more than track your own interaction with their website.
Note: “Installing” software can be as simple as clicking yes, or accept, to an obscure prompt on a website.
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